Returns Policy
This policy applies to purchases through the MSNL UK store. All orders are packed carefully to protect products during transit.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us at [insert MSNL support email] as soon as reasonably possible, quoting your order number.
To help us assess the issue, please:
- Retain the goods and original packaging where possible.
- Describe the problem and provide clear photographs of the affected items and packaging where possible.
Please contact us before returning damaged goods so we can explain whether a return is necessary. Do not dispose of them until we have advised you.
Once damage during transit is confirmed, we will arrange a replacement or refund, as appropriate and in accordance with your statutory rights. If faulty, damaged or incorrect goods need to be returned, we will cover reasonable return costs.
Requests for prompt notification, photographs or packaging do not limit your statutory rights.
Cancellations and Returns
You may cancel your order without giving a reason from the time you place it until 14 days after the day you receive your goods. If goods from one order arrive separately, this period ends 14 days after the day you receive the last item.
To cancel, email [insert MSNL support email] or write to the returns address below with a clear statement that you wish to cancel. Please include your name and order number to help us identify your purchase. You do not need return authorisation to exercise your cancellation right.
If your order has not been dispatched, we will endeavour to stop it being sent. Otherwise, send the goods back within 14 days after notifying us of cancellation.
Please return products unopened, unused and in their original packaging wherever possible. This does not restrict your right to reasonably inspect them. Pack returns securely and include your order number. We recommend obtaining proof of postage.
You are responsible for the direct cost of return postage when returning goods because you have changed your mind.
Returns Address
TMC Market Research
Suite 215, Rosden House
372 Old St
London EC1V 9LT
United Kingdom
Refunds
For a cancelled order, we will refund the price paid for the returned goods. If you cancel the entire order, we will also refund any standard outbound delivery charge you paid. Additional charges for an upgraded delivery service are not refundable.
If goods have been dispatched, we will refund you without undue delay and within 14 days after receiving the returned goods or evidence that you have sent them back, whichever happens first.
If no goods have been dispatched, we will refund you within 14 days after you notify us of cancellation.
Refunds are made using the original payment method unless you expressly agree otherwise. We do not charge a refund processing fee.
Where permitted by law, we may deduct an amount reflecting a reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. We will explain any deduction.
Where a statutory refund is due for faulty, damaged or incorrect goods, we will issue it without undue delay and within 14 days of agreeing that you are entitled to it.
Your Statutory Rights
We are responsible for supplying goods that are of satisfactory quality, fit for their lawful purpose and as described. If goods do not meet these requirements, please contact us so we can arrange the appropriate remedy.
Nothing in this policy limits your statutory consumer rights.
