Germination Policy
This Germination Replacement Policy applies to orders shipped within the United Kingdom ordered from www.msnlseeds.com/uk
Last Updated: 17.02.2026
At MSNL, we aim to provide high-quality cannabis seeds handled and stored with care. While germination results depend on individual conditions and handling, we offer a Germination Satisfaction Guarantee to help support customers where seeds do not perform as reasonably expected when our recommended method is followed.
Cannabis laws vary by country and local jurisdiction. Germination and cultivation of cannabis seeds may be restricted or unlawful in certain areas. Customers are solely responsible for ensuring compliance with applicable local laws. This guarantee applies only where germination of cannabis seeds is lawful.
What This Guarantee Covers
You may contact us if seeds fail to germinate when using our recommended method and the seeds have been stored appropriately prior to use.
Where appropriate, we will review the circumstances and may offer a suitable resolution, which could include replacement seeds or an alternative outcome at our discretion.
How to Request Assistance
To raise a request under this guarantee, please contact our customer support team within 90 days of purchase. We may request:
- Your order number
- A brief description of the method used
- Clear photographs of the seeds, including a current date reference
Important Notes
- Claims must be submitted within 90 days of purchase
- One claim per order may be accepted
- Seeds must have been stored appropriately prior to use
If you have questions about this policy or require assistance with an order, please contact our customer support team:
Email: [email protected]
Phone: 0203 733 2498
Mailing Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AF
