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Contact Us

To save yourself time, please refer to our FAQ section section here before contacting us.
The majority of questions have been answered in full in that section saving you the time and hassle of emailing. If you cannot find the answer to your query and would like to get in touch please complete the contact form outlining your query.
If your question is regarding an existing order, please include the order reference number when completing the form.

TOP QUESTIONS ANSWERED HERE

I would like to cancel my order, what can I do?

Please send us a message using the contact form as soon as possible. We can cancel your order providing you contact us before it has been dispatched.

I have made a mistake, can i change my order?

Please let us know immediately. If you package has not yet been dispatched we will be able to amend your order. Unfortunately if it has been dispatched we cannot make changes to your order.

IMPORTANT - There are certain questions we are prohibited from answering by law, if you ask for information on anything we think will be used to support an illegal activity we WILL NOT answer. This includes any aspects of growing or germination of seeds in locations where it is illegal.

Still need help? Either email us directly through the contact form here or give us a call on (302) 473 3187Please note that our customer service team are available 9am - 5pm GMT, Monday to Friday. We aim to reply to all emails within 24 hours, however, please allow a maximum of 72 hours to receive a response if contacting outside of our office hours.

MSNL North America - 1007 N Orange St 4TH Floor STE 2724, Wilmington DE 19801, USA

CALL OR LIVE CHAT TO MSNL

MSNL Live Chat - Green chat button in the bottom right corner of your screen