MSNL FAQ'S

We aim to ship all orders within 24 hours of the order being placed and paid for, if you do need to cancel or change your order you can do so providing the order has not already been shipped. Please try to let us know as soon as possible so we can act on this for you before it is shipped.

 

How do I cancel my order?

1. Providing the order hasn't yet been shipped you simply need to email us via the contact form.
2. Please make sure you select from the correct subject from the contact form drop down, 'I want to cancel my order', this will prioritise your email and we will be able to cancel the order before it is package and shipped.
3. Please explain the reason for cancellation in the comments box.
4. Once you have done this we will email you back within 24 hours confirming that it has been cancelled and refunded.

 

How do I change my order?

1. Providing the order hasn't yet been shipped you simply need to email us via the contact form.
2. Please make sure you select from the correct subject from the contact form drop down, 'I want to amend my order', this will prioritise your email and we will be able to make any changes to the order before it is package and shipped.
3. Please explain clearly what you want to change in the comments section and we will do our best to action your request, in some instances such as product changes where the prices are different you may be required to replace the order online.
4. Once you have done this we will email you back within 24 hours confirming that it has been changed.

Yes. if you order a named variety of any strain it will come in its own, individually labelled pack. 

All strains will be in separate packs clearly marked so you know what strains they are

In the case of mixed packs (Outdoor mix, Premium Mix, Feminized Mix) these are a random collection of seeds from their relevant categories, mixed in one pack together so each strain is not individually labelled (i.e. they will just be labelled as a mix).

Login to your account by clicking the "login/register" link in the top right corner of the page. In the account area you can view all recent orders you have made with us in the orders section. This includes your order tracking code where appropriate. Alternatively if you don't have an account your order information will have been sent to you via email after each order is placed. If you do not have this email anymore please drop us a message and we will happily let you know what was in your order.

We aim to ship all orders within 24 hours of the order being placed and paid for, if you do need to cancel or change your order you can do so providing the order has not already been shipped. Please try to let us know as soon as possible so we can act on this for you before it is shipped.

 

How do I cancel my order?

1. Providing the order hasn't yet been shipped you simply need to email us via the contact form.
2. Please make sure you select from the correct subject from the contact form drop down, 'I want to cancel my order', this will prioritise your email and we will be able to cancel the order before it is package and shipped.
3. Please explain the reason for cancellation in the comments box.
4. Once you have done this we will email you back within 24 hours confirming that it has been cancelled and refunded.

 

How do I change my order?

1. Providing the order hasn't yet been shipped you simply need to email us via the contact form.
2. Please make sure you select from the correct subject from the contact form drop down, 'I want to amend my order', this will prioritise your email and we will be able to make any changes to the order before it is package and shipped.
3. Please explain clearly what you want to change in the comments section and we will do our best to action your request, in some instances such as product changes where the prices are different you may be required to replace the order online.
4. Once you have done this we will email you back within 24 hours confirming that it has been changed.

We use a variety of special stealth methods during shipping to ensure your complete satisfaction. Although the methods may vary, all items will arrive in a completely unmarked plain envelope or mailer bag, sent from the UK. Some of our shipping methods include: Music CD DVDs Woolly Hats T-Shirts Canvas Bags Sweat Bands Wallets Baby Bibs Socks Vests If you receive any of these stealth items in the post and cannot find your seeds, please contact our customer service team and they will assist you in finding them. If in doubt - don't throw it out!

Orders are sent using Royal Mail International Tracked and normally take 1-2 weeks but can take up to 25 days.

Orders are sent using Royal Mail International Tracked and Aus Post and normally take 1-2 weeks but can take up to 25 days.

To pay for your order via bank wire it is easy, simply place your order online as normal and at the checkout choose the bank wire method, once you have completed the checkout process you will be given the bank details of where to send the funds, these are also below on this page.

 

How long does it take to clear?

• International transfers take 3-5 days to clear. 
• UK bank transfers take 24 hours

 

What offers are available if I pay via bank wire?

• 15% discount - For all customers that pay via bank wire we are offering a 15% discount that is automatically applied at the checkout.



Please make sure when you are paying via bank wire that you provide your ORDER NUMBER in the payment memo/payment reference field.

 

How will you know the bank wire is from me?

1. Please make sure you provide your order number or the full name of account holder payment has been made from. 
2. Email us once you have sent the bank wire with your 10 digit order number letting us know the date that the payment was sent and how much was wired.

To pay with cash simply checkout online as normal and select the “Money Orders or Cash” payment option. Please make a note of your order number starting with '1000' you will need to include this in the envelope with your money order.

 

What currencies do you accept?

We accept USD, AUD, GBP, EURO, CAD.If you need to work out how much to send to us please use the exchange rate tool on www.xe.com

 

How should I send it?

Please post it to the address below, we strongly recommend using a tracked service and hiding the cash inside something such as a book to best ensure its safe arrival with us.Please also make sure you include somewhere in the envelope the order number that begins with '1000' that you were given when you placed the order.

 

Address:

TMC Market Research

Suite 215, Rosden House

372 Old St

London EC1V 9LT

United Kingdom

 

How long does it take to get my order?

Once you have posted the cash it normally takes 1-3 weeks to reach us depending on what postal service you have used. We collect our postal orders once weekly on a Wednesday from the secure delivery address, once we have the payment the order will be shipped and you will be sent a confirmation email within 24 hours of receipt. Your order will then take 7-14 days to reach you in the US.

As soon as your money order or cash payment is received you will be notified by email. These take approximately 1-2 weeks to arrive with us and to be processed so dont worry if you haven't heard from us straight away. See our "payments" page for more details on where to send these and how they work.

We aim to ship all orders within 24 hours of the order being placed and paid for, if you do need to cancel or change your order you can do so providing the order has not already been shipped. Please try to let us know as soon as possible so we can act on this for you before it is shipped.

 

How do I cancel my order?

1. Providing the order hasn't yet been shipped you simply need to email us via the contact form.
2. Please make sure you select from the correct subject from the contact form drop down, 'I want to cancel my order', this will prioritise your email and we will be able to cancel the order before it is package and shipped.
3. Please explain the reason for cancellation in the comments box.
4. Once you have done this we will email you back within 24 hours confirming that it has been cancelled and refunded.

 

How do I change my order?

1. Providing the order hasn't yet been shipped you simply need to email us via the contact form.
2. Please make sure you select from the correct subject from the contact form drop down, 'I want to amend my order', this will prioritise your email and we will be able to make any changes to the order before it is package and shipped.
3. Please explain clearly what you want to change in the comments section and we will do our best to action your request, in some instances such as product changes where the prices are different you may be required to replace the order online.
4. Once you have done this we will email you back within 24 hours confirming that it has been changed.

Yes. if you order a named variety of any strain it will come in its own, individually labelled pack. 

All strains will be in separate packs clearly marked so you know what strains they are

In the case of mixed packs (Outdoor mix, Premium Mix, Feminized Mix) these are a random collection of seeds from their relevant categories, mixed in one pack together so each strain is not individually labelled (i.e. they will just be labelled as a mix).

Login to your account by clicking the "login/register" link in the top right corner of the page. In the account area you can view all recent orders you have made with us in the orders section. This includes your order tracking code where appropriate. Alternatively if you don't have an account your order information will have been sent to you via email after each order is placed. If you do not have this email anymore please drop us a message and we will happily let you know what was in your order.